Customer Service Specialist

Durr Systems, Inc., Southfield, United States

Your Tasks

  • Generate Dürr sales by quoting; Spares, Services, Training, Repair, etc, during regular customer visits.
  • Generate sales leads; B1 robot or B2 modification proposals during regular customer visits
  • Be “One “ face to customer, addressing all DSI divisions (APT,PFS, CTS) opportunities, issues or activities as part of regular customer visits.
  • Provide Antenna and / or Service reports, as required.
  • Provide all hands on technical assistance to Dürr automation equipment
  • Provide emergency service and telephone support
  • Provide start-up and commissioning at customer site, as part of team.
  • Supervise and coordinate activities for your assigned plant location, including contractors
  • Assist KAM / AE department in gathering information surrounding open proposals.
  • Responsible for consignment cabinet, staging, inventory, billing, restocking, etc as required to maintain good standing with customer and controlling.
  • Provide support for emergency service, deliveries, and equipment health checks
  • Investigate, test and repair of equipment on customer sites
  • Position contains a high level of travel to domestic locations.

Your Skills

  • Person must be self-motivated to accomplish task or results, etc.
  • High school Diploma
  • 5 + years’ experience in a service role
  • High verbal and written ability required.
  • Knowledge of Dürr parts, part numbers, and installations preferred
  • Proficient with Microsoft Office: Word, Excel, and PowerPoint
  • Knowledge of SAP is a plus
  • Ability to foster a positive work environment that encourages achievement of team objectives, customer satisfaction and company goals
  • Good time management skills
  • Good organizational skills
  • Good verbal communication skills
  • Able to effectively communicate with service department, suppliers, and customers
  • Able to work well independently and in a team environment
  • Able to technically define problems and propose solutions
  • Willing and able to work overtime, weekends, and holidays when necessary

Location

Durr Systems, Inc.
48033 Southfield, United States
Durr Systems, Inc.
26801 Northwestern Highway
48033 Southfield, MI
United States

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